The largest predicament surrounding the iPhone (AAPL) seems to be the network: indeed, there seem to be a large number of dropped calls experienced by iPhone users lately, which until recently wasn’t really acknowledged by AT&T. Today, AT&T released an iPhone app that will track problems with the AT&T (NYSE:T) network.

Using this tool, users can pick a category of problem (dropped call, failed call, no coverage, data failure, poor voice quality) and a frequency of this problem occurring, which is sent to AT&T along with your GPS coordinates. This will allow AT&T to increase its attention towards problem areas in the network.

I never quite understood why companies believed admitting to and fixing a problem was difficult and undoable because of the admitting part. Through such a tool, AT&T gains many advantages. Let’s take a look.

  1. Users like that AT&T recognizes the problem.
  2. Users like that they took action and released an application to help fix the problem.
  3. AT&T gains many data points from millions of iPhone users—each with exact GPS coordinates to see which hives are the worst offenders—from which they can identify pain points and improve their network.
  4. In the end, users gain a better experience using AT&T as improvements stemmed from this app are issued.

AT&T not only was able to increase its public image and improve their network, but they were able to do so by crowdsourcing millions of AT&T iPhone users’ data, all pretty much free of charge.

Sometimes, it’s okay to admit you’re wrong—as long as you fix the problem. It shows responsiveness and shows that the company is trustworthy to the point where they—gasp—admit that they made a mistake.

Gist: Android 2.0 SDK released, Motorola Droid and HTC Droid Eris to launch on Verizon on Nov 6, as rumored by Boy Genius Report. Hardware has always been the bottleneck on Android, among other problems. The marketing by Verizon making Droid a serious mobile device for the alternative iPhone market as well as the excellent hardware on the Motorola Droid, and the polished Android 2.0 Eclair OS, will allow Android to become more mainstream.

Google (GOOG) has made official the new Android 2.0 SDK, which allows the new 2.0 “Eclair” APIs to be used in Android applications, including improved bluetooth, multitouch, sync, account management, and, of course, support for new Android 2.0 devices such as the Motorola Droid. The new SDK update is downloadable immediately. Android 2.0 official video is at the bottom of this article.

Leading mobile industry news and insider source Boy Genius Report reports that the Motorola Droid (MOT) and HTC Droid Eris (2498.TW), two new Android 2.0 Eclair devices, will hit the stores on November 6 on the Verizon Wireless (VZ) network.

The Droid devices, highly hyped by Verizon as the iPhone killer, has been the subject of quite a bit viral marketing and noise in the mobile industry. Earlier this month, Verizon launched a mysterious marketing page for the Motorola Droid at, a direct attack against the Apple (AAPL) iPhone device’s shortcomings.

I’ve recently moved from bearish to bullish on the Android platform. The first T-Mobile Android G1 device wasn’t polished and didn’t at the time seem like a viable competitor to the iPhone.

However, the Motorola Droid could be a huge development in the Android environment. Droid represents a serious advance in promoting Android as a serious device, built and supported by two serious mobile companies. The specs of the device (the same processor as the iPhone 3GS and the Palm Pre, large screen, full of memory, ready for backgrounding applications, and more delicious specs) will hold its claim to fame as the premier Android hardware.

The bottleneck to the proliferation of Android has partly been the hardware that it runs on. The G1’s hardware didn’t cut it, especially since Android and all Android applications operate on Java, which is a notoriously slow platform. (EDIT: No, it isn’t, I’m wrong; I had neglected to mention that the Android platform has a custom build of Java called Dalvik.) The other bottleneck is the App Store, which, although it will improve over time, the derivative of available applications needs to start getting better. And with the new SDK and excellent new Android 2.0 Eclair, we may be seeing real changes soon.